Wednesday, December 26, 2012

Yet Another Exchange Activesync Issue

A user received a new Android tablet and they wanted to sync their email with the Exchange 2010 server. After configuring everything phone side the phone never displayed the security setting warning and displayed a loading sign that never ended.

On the server side, the exchange server was spewing event id 1008 into the event log.

Other users had no problem, but this was the first time this user had attempted to sync with exchange.

To make a long story short and after some googling I found,  Cannot sync iPhone with Exchange ActiveSync.
This article talks about a permissions problem on the server. The solution was to verify that the user has the "Include inheritable permissions from this object's parent" checked on the Active Directory user's permissions.

1. Open "Active Directory Users and Computers" (dsa.msc).
2. Go to "View" and make sure "Advanced Features" is checked, if it isn't - check it.
3. Find the problematic user and open its "Properties" (right click --> Properties).
4. Go to the "Security" tab and click on the "Advanced" button.
5. Verify that the "Include inheritable permissions from this object's parent" checkbox is checked. If it is, you may try to reset the user's permissions by clicking on the "Restore defaults" button.

After fixing the permissions and then newly adding the email account on the tablet, everything worked but the initial sync did seem to take a little while. It is interesting that this is the same root cause of a similar problem I had before.The interesting thing is that I checked this on all of the users last time and I also checked all of the users again this time. Probably I missed this one user the last time around though....

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